Due to the prohibitive cost of shipping abroad, we currently only send orders to UK addresses. P&P is free of charge on all mainland UK orders over £50. For orders under £50, we make a small charge of £3.50 towards our costs. We are sorry we have to do this, but if we didn't our profit margins would be non-existent! Your order will normally be sent with a courier, as we find them more reliable than the Post Office. Most parcels take between 3 and 5 working days to reach you. If you need something urgently, we do offer the 48 hour service with Royal Mail, but there is a flat rate charge of £8.50 for this because the Post Office is rather expensive (they also state they aim to deliver in 2-3 working days despite being a 48 hour service, so it may not end up arriving any quicker than it would have with our usual courier!)
We want you to be completely happy with your new treasures, so standard (in stock) items can be returned (unused and in as-new condition) for an exchange or refund (excluding any postage costs paid) within 21 days of receipt if you decide it's not quite what you wanted. The buyer is responsible for the cost of return postage, however, if you paid for your order via PayPal, you can reclaim the cost of the postage using their 'Return Shipping on PayPal' service (just visit your PayPal account to activate and you can enjoy up to 12 free returns per year per PayPal account). If you'd like to return something, please let us know so we can look out for it and make sure the return is credited to you as soon as possible. If there is a problem with your order, please contact us immediately so we can put things right (and of course we'll meet the cost of return postage if there is a fault with what you ordered).
We do not accept returns on made-to-measure items unless they are faulty or damaged in transit, so please take care when choosing your colours, measurements etc. If you are unsure about sizes or colours, please contact us before ordering and we will happily measure anything or send you more photos to help you decide.